At The Moroccan Gallery; we are committed to providing high-quality lamps and ensuring your satisfaction with our products. This warranty policy outlines our commitment to you:
Coverage:
We offer a 2-year warranty on all lamps purchased from The Moroccan Gallery .
This warranty covers:
- Structural defects in materials or workmanship
- Malfunctions of electrical components (excluding bulbs)
- Issues with the finish or appearance due to manufacturing defects
Exclusions:
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, accidents, or improper installation
- Damage caused by unauthorized repairs or modifications
- Bulbs and other consumables
Claims Procedure:
If you believe your lamp is covered under warranty, please contact us at [email protected]. Provide proof of purchase (receipt or order confirmation), clear photos or videos of the issue, and a detailed description of the problem.
Upon receiving your claim, we will assess the issue and determine the appropriate solution, which may include repair, replacement of parts, or replacement of the entire lamp at our discretion.
Return Shipping Exception :
If return shipping is required as part of the warranty claim process, we will provide instructions and cover the shipping costs.
Important Notes:
- Please ensure your lamp is installed and used according to the manufacturer’s instructions to avoid voiding the warranty.
- Any modifications or alterations to the lamp without prior authorization may void the warranty.
Contact Us:
For any questions about our warranty policy or to initiate a warranty claim, please contact us at [email protected]
LLC Business Information :
Business Name: Atlas Soul LLC
Business ID: 2024-001472084
Business Registration address: 32 N Gould St, Sheridan, Wyoming 82801, USA
Business Email: [email protected]
Business Phone: +1 307 392 4816
WareHouses & Manufactory: Medina Souk, Ben Youssef N°151, 40000 – Marrakech, Morocco
Email : [email protected]
